Shipping and return
Our products are shipped from two locations: Hong Kong and the USA
HONG KONG AND INTERNATIONAL SHIPPING
For orders to destinations in Hong Kong and worldwide, our quiet books are shipped from our Hong Kong warehouse. (Our wooden toys are NOT available for shipping in Hong Kong or international location)
FREE LOCAL SHIPPING IS AVAILABLE IN HONG KONG FOR ORDERS OVER HKD 500
SELF-PICKUP: If you want to pick up your own order from our address in Sai Ying Pun, please select LOCAL PICK-UP as the shipping option when you check out. We will reach out to you to arrange pick up time and precise location.
INTERNATIONAL SHIPPING DURING COVID-19
International courier services and rates change unpredictably during the current pandemic. We try our best to update the availability and rates from available service providers in Hong Kong on our website. If there is a sudden change and a route happens to be discontinued during the time of your order, we will inform you ASAP.
For orders to destinations in the United States, our quiet books are shipped from our warehouse in Washington state.
FREE LOCAL SHIPPING IS AVAILABLE IN THE US FOR ORDERS OVER 50 USD
Curbside pick-up is available in Greenbank, WA. Please select Curbside Pickup as the shipping option when you check out.
RETURN AND EXCHANGE
Not happy with your purchase? You can send the items back to us and we will issue a refund within 14 days of purchase, provided that the toys are unopened from original packaging.
We only replace items if they are defective or damaged.
Available upon request.
Please drop us a line if you have any issue or question!
Whatsapp (+852) 6310 6329.