RETURN

RETURNS AND REFUND POLICY

We want you to be totally satisfied with your purchase at Little Bean's Toy Chest. We are happy to exchange or refund the orders that you are not 100% satisfied with, OR that you have received in a damaged or faulty condition, within 30 days of purchase.

Please email us your full name and order details regarding any returns and we will advise of exact process according to the following guidelines: 

  • If your item is not what you truly wished for we are happy to issue a store credit for the product. The product must be returned to us within 30 days of purchase.
  • Items must be in original, undamaged packaging for a credit equivalent to purchase price. If the packaging is damaged, you may only be offered a partial refund.
  • Shipping back to Little Bean's Toy Chest will be at the customers expense for change of mind and we will not be held responsible for lost, stolen or damaged deliveries.
  • No returns or refunds on sale or seconds items.
  • If the product is damaged, Little Bean's Toy Chest will pay the cost of return shipping. Please make sure the items are packaged appropriately to ensure a safe journey.
  • Personalized items: Please note that the personalized quiet books can only returned if the book is damaged upon arrival. 

Change of mind before order is shipped

If you change your mind about a product after an order has been placed, but before it has shipped to you, please contact us as soon as possible. You will be refunded via your original method of payment.

When you make a purchase, we incur a transaction fee (about 2-6%) for transactions made through PayPal or Shopify.  Before refund, this transaction fee will be deducted from the total amount.

$250 Free Shipping on return orders
If your refund brings the original order below $60.00, the 5 USD flat rate shipping cost will be deducted from the total refund amount.

Disclaimer:
Little Bean's Toy Chest have the right to reject any returns outside of the 30 day return period or items which are returned in a used condition (including damaged product packaging). Reasonable care of returned goods must be taken; failure to do so may result in refusal of refund or we may deduct up to 50% of the cost based on the condition the goods ae returned in.

Product returns that do not meet our return criteria will not be refunded. 

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The best!

These are so cute and well made! I ordered two so I can keep one for my daughters and gift the other. We love it and will be ordering more as gifts!

Great book, little boy loves it

We're very happy with the book. My 2 year-old played with it for a long time when he first got it, and still likes playing with it now. We also brought the book with us to church to use as a quiet toy. He and a family friend's kid played with the book for a long time. Such a great toy that can keep the little ones busy.

The book comes with a pocket on the back cover to store the pieces when not used. Very well made! We also got a Den Ong Sao for being one of the first people who ordered. They came right before Tet Trung Thu! Highly recommend!

Despite of him having to skip naps due to our tight travelling schedule, my 18-month-old son was calm and entertained with this book in the train 🥰🥰 I’m going to buy some more books from this shop!

Very entertaining book for my 18-month-old son who was so focused playing with it during our long-haul flight to France. Love it!

C
Item Personalization
Charlotte H.

Ever since I got these books for my then 18-month-old son (he’s now 20 months), he’s grown to love them more and more. Both of the books kept him quiet and very entertained during our long-haul flight to France and our 3-hour train ride. Seeing how he enjoys these books, I can’t wait to get him some more books from Little Bean’s Toy Chest!

My son loves this book! He goes through his whole routine with the doll, and loves how it matches him. Keeps him busy, quiet and engaged in creative play in situations where I might otherwise have given up and let him watch something on my phone. It's so cool to watch how he comes up with creative ways to play with the book. Very well made also!

I bought this book as a gift for my dear friend's son right after her baby girl was born and he absolutely loves it. He loves to "take care of baby" and that the little boy looks just like him! Customer service was excellent and it was promptly delivered to my friend's home with the personalization that we had discussed. Perfect gift!

We love our books! My kids, 3 & 6 can both happily sit with their quiet books playing. The quality is fabulous. Great for home or an airplane trip. We want them all!

Beautiful book with so many cute details! My daughter loves the little baby and the fact that the "sister" looks like her. Great service and fast shipping. Highly recommend!

It’s so cute. Getting it for my friends too.

Beautiful book my daughter loves it, the quality is very good 😊 I recommend it 👍🏻

This is the most beautiful and fun quiet book I have ever seen! Perfect for entertaining babies and toddlers during travel, while at restaurants . . . anywhere when you need some quiet play time! Also great to help develop dexterity and curiosity. I wish it was around when my son was little!

My husband and I met in London so have fun 'reading' this book with our daughter. And she likes have tea parties with her grandmother.

Our 4 yr-old daughter enjoys telling stories with her personalized What Will I Be book. She loves that the book has her name and the doll looks like her!

A fun, interactive, and beautiful book to share my Vietnamese culture with my kids.

Thank you so much for creating such an amazing book for my kids. I love the details and the personalization. There are so many different ways to play with the book. My kids get to practice many skills while also learning about Vietnamese culture and words. We have had it for several months now and my kids (6yo and 3yo) still take it out to play with. I love the incorporation of different beautiful scenes from Vietnam. My kids loves the shop scene with the pop up banana, practicing counting while placing the flowers, dressing up with the ao dai, and of course making some delicious banh mi =).

I'm not sure I know all the rhymes but I will look them up. Thanks for your attention to detail

Thanks for your very prompt service and high quality product. I will be ordering more.

Excellent purchase

Keeping my little boy busy exploring his features brother duties

Perfect Christmas Gift

My daughter loves it so much !

Thank yo so much Helen! :).

Perfect gift

My son loves it so much!

Thank you for taking the time to review the book, Helen! So glad to hear it makes your son happy :).

Sweet little book, made a perfect gift!

I got the book as a first birthday gift for my granddaughter. She’s too young for it now, but the adults at her party couldn’t stop playing with it. Every body loves it!

Thank you so much, Catherine, for your kind review! I can't wait for the day your little daughter opens the book :)

Love it!

Our boy quiet book arrived a few days ago. Hai An was very professional and gave me very reasonable options regarding my order. She kindly personalized the book for my boy. It arrived in great condition. I can't wait to give it to him for Christmas! I highly recommend this company because of the amazing service I experienced!

Thank you so much for your kind words Denise. It made my day to learn that you love the book, and I hope your son loves it too! :)

Beautiful book!

Thank you so much for kind your review, Robynn!

My daughter love it!

Keep my daughter busy. Worth the price! Thank you

Thank you so much for your review, Aida! I'm so glad your daughter loves the book! :)

My daughter love it!

Worth the price. Keep my daughter busy. Thank you